Refund and Cancellation Policy

1. Membership billing and renewal

• Monthly memberships renew automatically each month at the price shown during checkout until canceled.
• Three-month memberships renew automatically every three months at the price shown during checkout until canceled.
• The Silver Day Pass is a one-time purchase that provides access for 24 hours and does not automatically renew.
• The Free plan has no membership charge.

Taxes, if required, and the final total are displayed before payment. Current prices and included features are available on our public pricing page.

2. How to cancel a recurring membership

You may cancel future renewal at any time by emailing billing@closersingles.com from the email address associated with your account. Include your account email and request cancellation. Do not send a full card number.

Please submit the request at least 48 hours before your next billing date. We will confirm when cancellation is complete. Unless we state otherwise, cancellation takes effect at the end of the paid billing period and you retain the applicable access until then.

Cancellation stops future renewals; it does not automatically refund a charge already processed. If you believe you were charged after a confirmed cancellation, contact us promptly.

3. Refund eligibility

Because Closer Singles provides immediate digital access and consumable digital benefits, completed purchases are generally non-refundable except when required by applicable law or when Closer approves a refund under this policy.

Loss of access caused by suspension or termination for violating our Acceptable Use Policy does not normally qualify for a refund, except where law requires otherwise.

4. Billing errors and service problems

Contact billing@closersingles.com promptly for a duplicate charge, incorrect amount, charge after confirmed cancellation, or paid benefit not delivered because of a verified technical failure. We may provide a refund, partial refund, replacement benefit, or account credit as appropriate.

Temporary interruptions, device incompatibility, poor connectivity, or failure to use an available service do not automatically create refund eligibility. This does not limit rights that cannot legally be waived.

5. Unauthorized charges

If you do not recognize a charge, contact us immediately at billing@closersingles.com and contact your card issuer. We may secure the associated account while we investigate. Nothing here limits your legal right to dispute an unauthorized charge with your financial institution.

6. How to request a refund

Email billing@closersingles.com with:

• the email address on your account;
• the purchase date, amount, and product;
• the reason for the request; and
• if helpful, only the last four digits of the payment card.

Never email your full card number, expiration date, or security code. We may request reasonable information needed to verify the transaction.

7. Approved refunds

Approved refunds are returned through Stripe to the original payment method; we cannot redirect them to a different card or account. After issuance, card refunds usually appear within approximately 5–10 business days, depending on the bank or card issuer. A recent charge may instead disappear as a reversal.

8. Changes and legal rights

We may update this policy for future purchases. The version posted when a purchase is made will generally govern that purchase, subject to applicable law. If a law gives you a cancellation, refund, or dispute right that cannot be waived, that law controls.

Questions? billing@closersingles.com

Closer Dating LLC
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